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Limited Warranty

XCi Cycles boast exceptional specifications, designed to deliver a world-class cycling experience. Our cycles are exclusively available for purchase through renowned online marketplaces, such as Amazon and Flipkart, catering specifically to customers in India.

Warranty Activation

In order to activate your warranty, please ensure that you register your XCi cycles on our website. Please go to www.xcibikes.com and follow the steps under Register My Bike. You will need to upload a proof of purchase in the form of your invoice copy in order to register your XCi cycle. You will receive a verification call from one of our XCi representatives and post verification, your warranty will be activated. You will receive a unique numbered warranty certificate from XCi through SMS/Email on your registered mobile number/email address.

Please note that unless your XCi cycle is registered on www.xcibikes.com, your warranty will not be activated.

You have 30 days from your date of purchase to register your XCi bike and activate your warranty.

Warranty Details

  • This limited warranty shall not be construed or interpreted in any manner to suggest or imply that your XCi cycle is indestructible or imperishable or will last in perpetuity.
  • This limited warranty applies only to the original owner of a XCi bike and is not transferable to subsequent owners.
  • The lifetime warranty is applicable only on frames of the XCi cycles.
  • The limited warranty on consumables and forks (suspension or rigid) is applicable during six months from date of purchase for the original owner.
  • All mechanical parts other than frame are covered under this limited warranty only with respect to any manufacturing defects.
  • This limited warranty is void if the XCi bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
  • This limited warranty applies only to bicycles purchased from Online Marketplaces (Amazon/Flipkart).

Specific Warranty Exclusions

The following instances are specifically excluded from the coverage of this limited warranty:

  • Any defect arising from normal wear and tear, improper assembly or follow-up maintenance.
  • Installation or modification of components, parts, or accessories not originally intended for or compatible with the cycle.
  • Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure.
  • Damage or failure due to accident, misuse, abuse, or neglect.
  • Normal wear and tear, scratches, peeling of paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking.
  • XCi bikes used for the following activities: competitive sport, stunt riding, jumping or aerobatics, modification in any way, addition of a motor, ridden by more than one person, or rented, sold, or given away.

Frame and Mechanicals

  • Warranty for frames is 5 years from date of purchase.
  • The Frame is ISO 4210 certified for road and city use only. Any use outside the designed environment voids warranty. Replacement or repair will be at the discretion of the Company.
  • If customer identifies any fault in frame, it should be serviced only by an XCi approved technician; warranty will be void if serviced by anyone else.
  • In case of genuine fault covered under warranty, cost including replacement parts will be borne by the Company.
  • Labour cost will be borne by the user.
  • Damage due to rough use, stunts, natural calamity, accidents, improper storage, natural wear, intentional damages or fall will not be covered under warranty.
  • Natural wear, scratches, peeling of paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking is not covered under warranty.
  • All mechanicals other than frame are only covered under warranty for manufacturing defects, to be reported within 7 days of purchase.

Remedy and Limitation of Liability

  • This warranty is expressly limited to the repair or replacement of a defective item. All labour charges for warranty service are the responsibility of the cycle owner. Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and paying for components is the responsibility of the cycle owner.
  • XCi or any of its affiliates is not responsible for any indirect, incidental or consequential damages.
  • Colour of the cycle frame and stickers will be subject to availability at the time of claim.
  • Decision of type of damage will be taken by the Company and communicated to the customer before initiating repair.

To Make a Claim

  • If your XCi cycle is registered and you have received your unique numbered warranty certificate, then all you need is your registered phone number to make a claim.
  • For XCi cycles purchased from Online Marketplace (Amazon/Flipkart), you can reach out to one of the XCi customer care representatives via our Contact Us page.

General

Part or model specifications are subject to change without notice. This limited warranty is the only warranty for the product. All warranties other than stated herein are expressly disclaimed including implied warranties of merchantability and fitness for a particular purpose, to the extent allowable by applicable law. The limited warranty extends only to the original consumer and is not transferable to anyone else.